Resources

• What products do you specialize in? We offer a wide selection of indoor and outdoor heating and design products, including gas, wood, and electric fireplaces, stoves, fire pits, fire tables, outdoor fireplaces, log sets, mantels, and hearth accessories. Our showroom showcases all of these options so you can see them in person before making a decision.
• Can I visit your showroom to explore fireplace and stove options? Yes! Our Rochester, MN showroom is the best place to see our products up close. You'll be able to compare models, styles, and finishes, and our experienced team will guide you in finding the right fireplace, stove, or outdoor fire feature for your home.
• Do you install the products you sell? Absolutely. From indoor fireplaces and stoves to outdoor fire tables and fireplaces, our professional installation team ensures your product is set up safely, efficiently, and to the highest standards.
• What types of indoor fireplaces do you carry? We carry gas fireplaces, wood-burning fireplaces, and electric fireplaces, along with inserts and customizable designs. Each option is chosen for performance, efficiency, and style, so you can find the perfect fit for your living space.
• What options do you offer for outdoor living spaces? Transform your patio or backyard with outdoor fireplaces, fire pits, fire tables, and patio heaters. These products add warmth, style, and functionality, allowing you to enjoy outdoor living year-round in Minnesota and beyond.
• Do you sell stoves as well as fireplaces? Yes. We offer both gas and wood-burning stoves, which are great for adding efficient heat and timeless charm to your home. Our stoves come in a variety of designs, from classic to modern.
• Can I customize my fireplace or stove design? Definitely. We provide custom design coordination, helping you choose the right materials, finishes, and accessories such as mantels, surrounds, doors, and facings to match your home's style.
• Do you deliver and install outdoor fire products like fire tables or fire pits? Yes-we handle delivery and full installation of outdoor fire features, ensuring they're set up properly and safely so you can start enjoying them right away.
• How do I get started with a new fireplace, stove, or outdoor feature? The best first step is to visit our showroom in Rochester, MN, where our team will walk you through your options. From there, we'll provide recommendations, help with planning, and handle complete installation.
• How can I contact you for product information or installation scheduling? You can reach our friendly team at (507) 289-7496 or visit us at our Rochester showroom at 497 37th St NE, Rochester, MN 55906 . We'll be happy to answer your questions and help you choose the perfect fireplace, stove, or outdoor product for your home.

• Will my fireplace be hot to touch? Do NOT touch the glass or any metal part of your fireplace. These are heat producing appliances and you can be burned by them.
• My wall and mantel (shelf above fireplace) is too hot to touch.The Maximum allowable surface temperature is 117° F OVER ambient (room) temperature. Thus, if a room is 70° - 80° the exposed combustible surfaces immediately surrounding the Fireplace can have a surface temperature as high as 187° F. - 197° F. (Too hot to touch) and still be safe.
• My fireplace smells funny OR my fireplace is smokingYes, call for a service technician to come out and take a look No. Then you need to break-in your fireplace During the initial burn and curing cycle of any fireplace, it is normal for the appliance and any accessory item installed on the Product to emit some amounts of smoke and odors.The sources of the emitted smoke and odor are normal emission of paint curing chemical reaction at high temperatures, evaporation of manufacturing related oils or lubrication, small amounts of dextrin emitted from heated gaskets and insulation materials and small amounts, (less than 0.5 grams) of polyester burning emissions from glass gasket adhesive film. Smoke emission is to be expected for the first 2-1/2 hours of initial burn on high fire with fans turned off. Remove or disconnect any smoke alarms which may alarm during this period of initial burn. Prior to initial firing, it is required that the glass gasket to firebox face seal be thoroughly inspected to make certain glass gasket is seated properly and sealing properly. (This is done by our technicians during the finish on the fireplace ) It is recommended that during the first 2-1/2 hours of initial burn, that all windows in the room be opened to evacuate emitted smoke and odors. If anyone in the home has allergies or any is sensitive to smells or smoke that they not be in the home during the initial burn of the fireplace. Following the initial burn, some slight odors may be present but will diminish with further use and will completely dissipate. Any odors that are emitted from the appliance are of non-toxic origin.
• My fireplace smells and it's been installed in my home for years.If you are not the original owner we recommend doing the "break-in" on your fireplace. Sometimes it can take multiple days or burns for the smell to completely go away. We recommend running the fireplace for 6 - 8 hours on high for 3 consecutive days. If you still have the smell, call to have a service technician come out and take a look.
• Do you have financing available?Yes, speak with a Sales Associate to help you Save 26% on your Wood Stove Project! For over a decade, another tax credit under Sec. 25(C) of the tax code has provided a small incentive of $300. That credit is no longer in existence and has been replaced by this new tax credit, which covers 26 percent of purchase AND installation costs (with no limit) in 2021 and 2022, and covers 22 percent of purchase and installation costs in 2023. Please consult with your tax advisor on how to claim the credit.
• When do you do Repairs and Preventative Maintenance Service Appointments?We do preventative maintenance appointments for fireplaces and stoves, as well as repairs all year long. **Payment for all service appointments are due to the technician at the end of the appointment
• Do I have to be home for my service appointment? No you do not. If you will not be home at the time of the appointment a credit card number will be put on file for final payment at the end of the service appointment.
• What if the technician finds I need a part during the service appointment?We carry most common fireplace parts in our service vans. However, being that there are many manufacturers out there and thousands of fireplace models, occasionally we will have to order a part. Once the part arrives you are put on the calendar for the first available appointment time slot that works for you and your schedule. NOTE: In the winter months it can sometimes take the manufacturers a couple weeks to get parts to us.

• Do you warranty your service work? Yes, we have a 90 day labor warranty if we are called back to the job for the same problem. If your fireplace develops a different problem a few months after we have been there and our service technician finds another part or problem has developed a service rate fee would apply.

Contact Energy Products and Design of Rochester, MN if you have any other questions!